The Boltholder operates within New Zealand and only ships to a valid New Zealand address. Goods are not exported offshore.
Packages are generally dispatched within 1-2 working days after receipt of payment. You can expect to receive your package within 3- 5 days of ordering unless advised otherwise. All orders are sent via New Zealand Couriers. The Boltholder deliveries are subject to standard courier time frames. Shipping fees include handling and packing fees as well as freight costs. Our boxes are amply sized and your items are well-protected.
It is our policy not to leave parcels unattended unless specified at your request. We recommend that the delivery address is somewhere where a signature for the package can be obtained e.g your work address.
If you have not received your purchase order within a reasonable timeframe, please email accounts@theboltholder.co.nz so we can complete a track and trace.
